It can be hard to tell sometimes which awards actually mean something and which ones are just self-praising nonsense, but when the people judging are the customers themselves it certainly lends the awards a lot more weight. The Canstar Blue Awards are a perfect example of giving the customer a voice, which makes GO Rentals’ recent Canstar Blue Customer Satisfaction Award a real mark of quality.

GO Rentals not only earned five stars across every measurement (including Customer service, Transparency of cost and fees and Overall satisfaction) but it was the first independent car hire company to pick up the Canstar Blue Customer Satisfaction Award in eight years. Rated alongside some of the biggest names in car rental including Avis, Budget and Hertz, GO Rentals stood alone in its clean five star sweep.

GO Rentals General Manager James Dalglish said that customer service is integral to the GO Rentals business ethos. “We are incredibly proud to be accepting this year’s Canstar Blue Award, particularly as it recognises the commitment we have made as a company, to provide our customers with the best possible customer experience in the rental industry.”

Jose George, Canstar General Manager, also spoke of GO Rentals focus on customer satisfaction. “Making a customer feel appreciated and delivering great customer service remain the foundations of customer satisfaction and GO Rentals has successfully focussed on these values. This award is well deserved.”

When GO Rentals launched in the last days of the 20th century, they had just a single location and only a handful of vehicles. 19 years later, GO Rentals has expanded to offer six locations around New Zealand and more than 3,000 vehicles. To experience their award-winning customer service for yourself, just search for a New Zealand car rental, filter by ‘Rental Company’ and select GO Rentals.